Delete your RunBiz account

About this page

This page explains how to request deletion of your RunBiz account and associated personal data. RunBiz is the business management app and service operated at runbiz.app (mobile and web).

Account deletion is permanent. You will lose the ability to sign in to RunBiz everywhere after the request is completed.

How to delete your account (recommended)

On the web: go to https://runbiz.app, sign in, open Profile (or Settings), choose Delete account, and follow the on-screen steps. Confirm with your password or phone verification code when prompted.

In the RunBiz mobile app: open Profile, choose Delete account, and follow the on-screen steps. Confirm with your password or phone verification code when prompted.

If you own one or more businesses, you must first transfer ownership to another member or delete each business you own. The delete-account flow will guide you through this before your login can be removed.

Request by email

If you cannot sign in, email support@runbiz.app from a contact method tied to your account (or include your registered phone number) with the subject line "Delete RunBiz account".

Include: (1) the phone number on the account, (2) your full name as shown in RunBiz, and (3) a clear request to delete the account. We may ask for additional verification before processing.

We aim to complete verified email requests within 30 days.

What we delete

When account deletion completes, we permanently remove or irreversibly anonymise your personal login data, including: your ability to sign in; your phone number and optional email on the account; your display name and profile photo; password credentials; push notification tokens; and active sessions.

You are removed from every team membership linked to that login. Freezing or temporarily disabling the account is not used as a substitute for deletion.

What may be retained

Business-owned operational records may remain with each organisation that used RunBiz, because that data belongs to the business workspace (for example attendance, payroll, leave, finance transactions, inventory, invoices, and chat history needed for the team's records).

Where a former member's identity appeared on those records, we anonymise personal identifiers on the user account (for example replacing the name with "Former member" and removing the phone number) so the login can no longer be used.

We may retain limited information as required for security, fraud prevention, dispute resolution, tax, accounting, or other legal obligations, for as long as those obligations apply. Backup copies may persist for a short period until rotated under our normal backup schedule.

Timing

Self-serve deletion in the app or on the web takes effect immediately after you complete the confirmation steps (including resolving any businesses you own).

Email requests are processed after we verify the requester, typically within 30 days.

Contact

Questions about account or data deletion: support@runbiz.app