Request deletion of your RunBiz data

About this page

This page explains how to request deletion of some or all of your personal data in RunBiz without deleting your account. RunBiz is the business management app and service operated at runbiz.app (mobile and web).

If you want to permanently close your login instead, use the Delete account page: https://runbiz.app/en/legal/delete-account

Delete data yourself in the app (keep your account)

After signing in, you can remove many records you control without contacting us — for example profile photo, individual finance transactions or invoices you are allowed to delete, inventory products, and chat messages you send (or that admins remove).

On the web: go to https://runbiz.app, sign in, and use the relevant module (Profile, Finance, Inventory, Chat, HR) to edit or delete items you have permission to manage.

In the RunBiz mobile app: open the same modules and delete or update the records you no longer want stored.

Request deletion by email (keep your account)

Email support@runbiz.app with the subject line "Delete RunBiz data" (do not use the account-deletion subject unless you also want the account closed).

Include: (1) the phone number on your account, (2) your full name as shown in RunBiz, (3) a clear list of what you want deleted (for example profile photo, optional email, specific chat history, or "all personal data that can be removed while keeping my account"), and (4) confirmation that you want to keep the account active.

We may ask for additional verification before processing. We aim to complete verified requests within 30 days.

What we can typically delete while keeping your account

Personal profile details you no longer need (such as optional email or profile photo), and other personal identifiers we can remove or replace without ending your login.

Content you uniquely control that is not required for another member's or the business's ongoing records, subject to your role and permissions.

After a partial deletion, you can keep using RunBiz with the same phone number and password unless you separately request account deletion.

What may be kept

Business-owned operational records may remain with each organisation that uses RunBiz, because that data belongs to the business workspace (for example attendance, payroll, leave, finance transactions, inventory, invoices, and team chat needed for the organisation's records).

We may keep your account credentials and core identity fields needed to keep the account working (such as phone number and hashed password) unless you delete the account.

We may retain limited information as required for security, fraud prevention, dispute resolution, tax, accounting, or other legal obligations, for as long as those obligations apply. Backup copies may persist for a short period until rotated under our normal backup schedule.

Timing

Self-serve deletions you make in the app or on the web take effect when you complete the delete action for that record.

Email data-deletion requests are processed after we verify the requester, typically within 30 days.

Contact

Questions about data deletion (without closing your account): support@runbiz.app

To close your account entirely, see https://runbiz.app/en/legal/delete-account